EFEKTIFITAS PELAYANAN PERIZINAN SATU PAKET PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN SIDOARJO

Abstract

In order to encourage economic growth through increased investment, simplification of integrated service delivery in accordance with Presidential Instruction Number 3 of 2006 concerning the Package for Improving Investment Climate Policy is simplified. Sidoarjo Regency is the first district that pioneered service innovation that applies the One Stop Integrated Service (PSTP) pattern, even before there is a regulation from the central government that regulates PTSP http://indonesiaberinovasi.com) In its journey in 2008 the nomenclature of the Licensing and Investment Service changed to the Integrated Licensing Service Agency (BPPT) Sidoarjo, then in early 2017 changed its name to Sidoarjo District Investment and Service Office (DPMPTSP) through Sidoarjo Regent Regulation Number 82 of 2016 . An online package licensing service with the intention of simplifying the permit process at once and facilitating the submission of applications through internet media. This aims to provide convenience and alternative means of submitting permission applications. However, the implementation of one package licensing service is not without constraints, many
things make this licensing package less effective, among others due to lack of socialization carried out by the Department of Investment and one-stop integrated services in Sidoarjo Regency. Therefore a strong commitment is needed from service providers to provide the best service and need to continuously innovate investment licensing services, until licensing service models are found that are in line with the principles of good governance, which are certainly also conducive to climate growth investation